Refund policy

<h2>Returns</h2>
<p>We accept returns within <strong>30 days of delivery</strong>. To be eligible, items must be unused and in their original packaging.</p>
<h2>How returns work</h2>
<p>AuraBloom products are fulfilled directly by our brand partners. To start a return, email us at <a href="mailto:hello@aurabloomskincare.com">hello@aurabloomskincare.com</a> with your order number. We will arrange everything: our partner will provide a prepaid return shipping label, and once they receive and inspect the item, your refund is issued automatically to your original payment method.</p>
<h2>Refunds</h2>
<p>Refunds are processed automatically once the returned item is received. Please allow 5&ndash;10 business days for the refund to appear on your statement, depending on your bank.</p>
<h2>Exchanges</h2>
<p>We do not offer direct exchanges &mdash; simply return the item for a refund and place a new order.</p>
<h2>Damaged or incorrect items</h2>
<p>If your order arrives damaged or incorrect, contact us within 14 days with photos and we will make it right &mdash; replacement or full refund, your choice.</p>
<h2>Contact us</h2>
<p>AuraBloom<br>1315 Pickering Parkway, Pickering, ON L1V 7G5<br><a href="mailto:hello@aurabloomskincare.com">hello@aurabloomskincare.com</a></p>